All items purchased on Smokecones.com are inspected for quality and accuracy when they leave our shipping dock. If merchandise arrives damaged make sure it is noted on the carrier’s delivery record in order for a damage claim to be filed. Save the merchandise, original box and packing it arrived in. Notify our customer service team immediately to arrange for a carrier inspection and a pick up of the damaged merchandise. If you do not notify Smokecones.com of the damaged goods within the first 3 days of receipt, our regular return policy will override any claim of damage.
If the product you ordered is damaged, defective or the wrong item was shipped, please email our sales team at firstname.lastname@example.org to obtain an RMA number. No returns of any type will be accepted without an RMA number. The package must be received within 15 business days of the RMA issued date. All items must be returned in “as new” condition in the original packaging. Depending on the situation, you may be responsible for restocking, repacking and/or freight charges.
You will need the following information to authorize your return:
Invoice Number/Order Number
Reason for return
Return the entire package(s) to:
Attn: Returns Department (RMA #_______)
1150 North Red Gum
Anaheim, CA 92806
When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item.
Smokecones.com reserves the right to authorize product returns beyond 15 days from the invoice date. If the product is accepted after 15 days, credit will be issued for future smokecones.com purchases only.
If you refuse, return, or exchange your order, a 15% re-stocking fee will be assessed along with all shipping charges. If your order is returned (partially or in full) after having received Free Shipping or any other promotion code entered at checkout, you will be charged the original shipping amount plus any return shipping fees if applicable. Original shipping charges are not refunded on returned items.
Credits will be issued to the credit card account that appears on the original order within 7 business days of receipt of your return.