COVID-19 Will Call Order ChangesAs we continue to navigate through these difficult times, the health and safety of our customers and employees are our top priority. With this in mind we are issuing the following changes to our will call ordering policy:
- All Will Call orders must be placed on our website using a credit card as payment. No cash, checks or money orders will be accepted for will call orders
- Customers selecting Will Call must call ahead before picking up their order. Please call and ask for Russ at (702) 758-3420
- After calling, orders will be placed in the parking lot for no contact pick up
If you have any questions regarding your will call order or any of our other new COVID-19 policies, please give us a call at (702) 758-3420
Thank you for your understanding and stay safe!
All orders are shipped using UPS, out of our Orange County, California Distribution Center.
1150 North Red Gum Street
Anaheim, CA 92806
Due to system limitations, Smokecones.com can only ship UPS Prepaid and is unable to ship UPS Collect.
For a limited time Smokecones.com is offering free ground shipping on any order of $349 or more of any of our plastic wellness containers. Any product made from glass is NOT included in this promo due to the care and packaging that goes into ensuring your glass products make it to their destination intact. All cases need to be ordered at the same time and shipped to the same location. Offer is valid only for orders shipped via UPS ground within the continental United States. (Excluded: Alaska, Hawaii, Puerto Rico, and The Virgin Islands) This offer cannot be combined with any other offers or coupons. Offer is not valid for call in orders, online orders only! Canadian and international orders are excluded from the free shipping promotion. Free shipping only applies to orders placed and shipped in the United States.
Same day pickup for will call orders is available. For same day pickup, please call us at (702) 758-3420, to verify your order is in stock. Pickup hours are between 8:30am and 4:20pm (PST) Monday through Friday, excluding major federal holidays. We do our best to communicate when items are out of stock and provide possible item substitutions and lead times. Please head to the following address to pick up your will call order.
1150 North Red Gum Street
Anaheim, CA 92806
Look for the Rooster!
UPS Shipping Options
UPS Ground (See Map For Estimated Transit Days From Orange County, CA)
UPS Three Day Select (Guaranteed delivery within three business days)
UPS Second Day Air (Guaranteed second day delivery for packages that don’t require overnight shipping)
UPS Standard Next Dat Air (No Saturday Deliveries)
Once your order is shipped, tracking information will be sent to you via email.
Customers will qualify for free shipping when a purchase total of greater than $349 has been reached before taxes. Glass products do not qualify for the Free Shipping Promotion due to the extra care and packaging that is required to deliver the parts safely. If you receive free shipping your order will go out UPS ground. If you require a faster service you will have to pay for that level of service. Free shipping promotion does not apply to Alaska or Hawaii.
Smokecones.com ships out orders Monday through Friday, up until 2pm. No orders will be shipped out on Saturdays, Sundays, or National/Federal Holidays. Orders placed on our site usually ship within 1-3 business days, regardless of the shipment method chosen, and will arrive within 1-6 business days depending on the shipment method selected. If an item is temporarily out of stock and cannot be shipped in 2-4 business days you will be notified.
Please make sure that all shipping information is correct. If address does not match or package is undeliverable and the packages are returned to Smokecones.com., a $15.00 fee per box will be applied to your credit card. If you would like the package to be re-sent, there will be an additional fee plus shipping costs.
**A physical street address is required for all UPS shipments. WE CANNOT SHIP TO A P.O. BOX.
Smokecones.com ships nationwide to all of the USA
Smokecones.com ships to Canada. Please note that upon delivery, Canadian customers are required to pay for any and all additional tariffs, taxes and/or duties. Also, since we process the billing information in the United States, some Canadian credit cards may not be able to be processed without additional assistance from our sales team. In rare instances, UPS will not service small portions of Canada and you may receive an error messages for shipping address at check out. If either of these issues happen to you, please call us at (702) 758-3420 and we will be happy to help! The "Free Shipping" promotion does not apply to Canadian orders.
For information on international orders outside the United States and Canada, please call 702-758-3420 or email us at [email protected]